Our Privacy Policy
Hello and welcome. This Privacy Policy explains how Utility7 collects, uses, and protects your personal information. We are committed to respecting your privacy and ensuring that your data is handled responsibly and in accordance with applicable data protection laws.
This policy applies to your access to and use of utility7, including all content, features, and services provided through the website. Please read this policy carefully before using our website. By accessing or using our website, you agree to the terms of this Privacy Policy.
Users Under the Age of 18
Our website and services are intended for business users and adults only. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, please do not use this website or submit any personal information to us.
Users Located in the United Kingdom and European Economic Area (EEA)
Collection of Personal Data
Personal data refers to information that can identify you directly or indirectly. We may collect personal data in the following situations:
Contact and Enquiry Forms
Your name, business name, email address, phone number, and enquiry details.
Service Requests and Consultations
Business and utility-related information necessary to assess or deliver our services.
Direct Communications
Information you provide when contacting us by email, phone, or other communication channels.
Purpose of Processing Personal Data
We collect and process personal data for the following purposes:
- To respond to enquiries and provide requested information
- To deliver and manage our services
- To communicate with you regarding your request or ongoing services
- To improve our website, services, and customer experience
- To comply with legal, regulatory, and contractual obligations
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Your consent, where required
- The performance of a contract or pre-contractual steps
- Our legitimate business interests
- Compliance with legal obligations
You may withdraw your consent at any time by contacting us using the details provided below.
Who Has Access to the Data
Access to personal data is limited to:
- Utility7 internal staff where necessary to perform services
- Trusted third-party service providers who support our operations
- Utility suppliers or partners where required to deliver services
All third parties are required to protect your data and use it only for the agreed purposes.
Use of Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve functionality and understand how visitors interact with our site. Cookies may help us:
- Analyse website traffic and usage patterns
- Improve performance and user experience
- Ensure website security and functionality
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.
Managing, Accessing, or Removing Your Data
We retain personal data only for as long as it is necessary for the purposes outlined in this policy or as required by law.
Under UK GDPR, you have the right to:
- Be informed about how your data is used
- Access the personal data we hold about you
- Request correction or deletion of your data
- Restrict or object to data processing
- Request data portability
To exercise any of these rights, please contact us using the details below.
Data Transfers
Your personal data is processed and stored within the United Kingdom. Where third-party service providers are used, appropriate safeguards are in place to ensure data protection standards are maintained.
Users Located Outside the UK and EEA
Website Visitors
Like many websites, we collect non-identifying information such as browser type, device information, referring pages, and visit timestamps. This data helps us understand how visitors use our website and improve performance.
Collection of Personal Information
Personal information is collected only when you voluntarily provide it, such as through enquiry forms or direct communication. You may choose not to provide personal data, although this may limit our ability to respond to your request.
Protection of Personal Information
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. We do not sell or rent personal data to third parties.
Personal data may be disclosed only when required by law or where necessary to protect our rights, property, or the safety of others.
Business Transfers
In the unlikely event that Utility7 undergoes a business transfer, merger, or sale of assets, personal data may be transferred as part of that transaction, subject to applicable data protection laws.
Privacy Policy Updates
We reserve the right to update or amend this Privacy Policy at any time. Any changes will be published on this page, and continued use of the website indicates acceptance of the updated policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Phone: +447913685973
Email: info@utility7.com
Address: The Quadrant, 3 Warwick Road, Coventry, CV1 2DY, United Kingdom
