Privacy Policy
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or engage with our services.
1. Who We Are
Utility7 is a UK-based business utility consultancy specialising in:
- Business gas, electricity, and water services
- Utility comparison and switching
- Contract negotiation and renewals
- Smart metering and energy optimisation
- Card payment solutions
We act as a data controller, meaning we are responsible for how your personal data is used.
2. Information We Collect
We collect information to deliver our services effectively.
Information You Provide
- Full name and business name
- Contact details (phone number, email address)
- Business address and postcode
- Utility account details and consumption data
- Billing information and supplier details
- Contract preferences and requirements
Information We Collect Automatically
- IP address and device information
- Website usage behaviour (via cookies and analytics tools)
3. How We Use Your Information
We use your data to provide and improve our services, including:
- Comparing utility tariffs and suppliers on your behalf
- Managing energy, water, and payment service contracts
- Facilitating switching between suppliers
- Providing tailored recommendations to reduce your costs
- Handling enquiries, appointments, and customer support
- Monitoring and improving service performance
- Sending relevant updates, offers, or renewal reminders
We analyse your consumption and supplier data to identify cost-saving opportunities and ensure you are on the most competitive tariff available.
4. Legal Basis for Processing
We process your data under the following lawful bases:
- Contractual necessity – to deliver requested services such as energy switching
- Legitimate interests – to improve services and provide relevant offers
- Consent – for marketing communications where required
- Legal obligation – to comply with regulatory and industry requirements
5. Sharing Your Information
To provide our services, we may share your data with:
- Energy, water, and utility suppliers
- Payment service providers (e.g., card machine partners)
- Third-party service providers and IT systems
- Regulatory authorities or legal bodies when required
We only share the information necessary and ensure all third parties handle your data securely and lawfully.
6. Commission & Transparency
As a utility broker, Utility7 may receive a commission from suppliers when arranging contracts. This is typically built into the tariff provided. We maintain transparency and can provide further details upon request.
7. Data Retention
We retain your data only as long as necessary to:
- Deliver our services
- Manage ongoing contracts and renewals
- Meet legal, financial, and regulatory obligations
8. Data Security
We take appropriate measures to protect your personal data, including:
- Secure data storage systems
- Restricted access controls
- Regular monitoring and security updates
9. Your Rights
Under UK data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data (where applicable)
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, please contact us directly.
10. Cookies
Our website uses cookies to:
- Improve functionality and user experience
- Analyse website traffic and performance
You can manage or disable cookies through your browser settings. For full details, please refer to our Cookie Policy.
11. Marketing Communications
We may contact you with relevant offers, updates, or renewal reminders where:
- You have made an enquiry, or
- You have given consent
You can opt out at any time by:
- Clicking “unsubscribe” in emails
- Contacting us directly
12. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their content or privacy practices.
13. Complaints
If you are unhappy with how we handle your personal data, you have the right to complain to the
Information Commissioner’s Office (ICO).
Website: https://www.ico.org.uk
14. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
- Email: info@utility7.com
- Phone: 079 1368 5973
- Address: HQ, The Quadrant, 3 Warwick Rd, Coventry, UK, CV1 2DY
15. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.